Privacy Policy
Privacy Policy (POPIA Notice)
We process personal information in accordance with the Protection of Personal Information Act (Act 4 of 2013) (“POPIA”).
Introduction
Steria Group (Pty) Ltd T/A Fantasy Gaming & Collectibles respects your privacy and is committed to protecting your personal information.
1. What Personal Information We Collect
- Customer & Order Data: name, email, phone, address, order details.
- Account Data: login credentials and preferences.
- Website Data: IP address, cookies, analytics behaviour.
- Marketing Data: newsletter opt-ins and engagement.
2. How We Use Your Information
- Process and deliver orders.
- Send transactional updates.
- Improve website performance.
- Send marketing communications (with consent).
- Comply with legal obligations.
We process personal information based on lawful grounds including contractual necessity, legal obligations, legitimate interests, and your consent where applicable.
We do not sell, rent, or trade your personal information.
3. Sharing of Information
We share information with trusted providers such as payment gateways, couriers, and analytics platforms.
4. Cross-Border Data Transfers
Some service providers may process data outside South Africa. We ensure appropriate safeguards are in place.
5. Storage & Security
We implement appropriate security measures to protect your personal information.
In the event of a data breach, affected users will be notified as required by law.
6. Retention
We retain personal information only as long as necessary or required by law.
7. Your Rights
- Access your data
- Request correction or deletion
- Withdraw consent
You may request account deletion by contacting us.
8. Cookies
We use cookies for functionality, analytics, and marketing (including Google and Meta tools). Consent is obtained where required.
9. Children’s Privacy
This website is not intended for individuals under 18. Any such data will be deleted.
10. Updates
We may update this policy periodically.
Contact
Email: privacy@fantasygc.co.za